The main responsibility of a Mortgage Administrator is to work closely with the Mortgage Advisors to coordinate the processing of Mortgage applications. You will also be responsible for supplying efficient, professional administration and customer service. This is an opportunity to join a busy company and to be part of a specialised team whose main target is to add value to their clients.

Essential Duties and Responsibilities:

• Provide efficient, professional administration and customer service
• Ensure accurate management of Client Database
• Monitor Key Performance areas
• Ensure client files are complaint with policies and procedures
• Tracking of new business pipeline ensuring efficient delivery

Customer Orientation

Display a positive attitude and behaviors, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations. A passion for delivering customer service excellence, going over and above.

Strong Communicator

Able to express themselves clearly and positively, both verbally and in written communication. Excellent listening skills, always checks administrative work.

Excellent Organiser – including time management and prioritisation

Prioritise customer needs more than anything else. Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.

Activity Oriented

Works at a fast pace but does not sacrifice attention to detail, enjoys being busy.

Problem Solver/Innovative

Capable of developing innovative solutions for clients using knowledge and research skills as well as liaising across teams to deliver solutions. Brings new ideas to the table.

Education and/or Experience:

• Good technical knowledge of Mortgage products
• 3 years of experience as a Mortgage administrator or in a similar role.
• Experience with a CRM system
• Proficiency in MS Office applications – Outlook, Word, Excel.
• Dedicated team player, who demonstrates initiative, proactiveness and independence
• QFA qualified
• The position comes with extensive on-site training.